ITOLJA Shipping Policy

Effective Date: 2/2026

Website: ITOLJA.com

1. Order Processing Time

All ITOLJA products are made-to-order.

• Processing time: 2–5 business days
• Orders are not processed on weekends or holidays

Once production is complete, orders are shipped.

2. Shipping Time Estimates

Estimated delivery times (after processing):

• United States: 3–7 business days
• International: 7–21 business days

Delivery times are estimates and may vary depending on location and carrier.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Product type
• Quantity
• Delivery location

Customers are responsible for all shipping charges unless otherwise stated.

4. Order Tracking

Once your order ships, you will receive:

• A confirmation email
• A tracking number

Tracking updates are provided by the shipping carrier.

5. Delays

ITOLJA is not responsible for shipping delays caused by:

• Carrier issues (USPS, UPS, FedEx, etc.)
• Weather conditions
• Holidays or high-volume periods
• Customs processing (for international orders)

6. Incorrect Address

Customers are responsible for entering the correct shipping address.

If an order is returned due to an incorrect or incomplete address:

• The customer may be responsible for additional shipping fees

7. Lost or Stolen Packages

ITOLJA is not responsible for packages marked as “Delivered” by the carrier.

If your package is lost in transit:

• Contact us and we will assist in filing a claim with the carrier

8. International Shipping (If Applicable)

• Customers are responsible for any customs duties or import taxes
• ITOLJA is not responsible for delays caused by customs

9. Contact Information

For shipping questions:

Email: itolja@yahoo.com

Website: ITOLJA.com