Effective Date: February 2026

At ITOLJA, we appreciate your business and want you to feel confident about your purchase. This Returns & Refund Policy explains the conditions under which returns, refunds, and exchanges may be accepted.

By placing an order on our website, you agree to the terms below.

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1. Return Eligibility

Returns may be accepted only under the following conditions:
   •   Your item arrives damaged
   •   Your item arrives defective
   •   You received the wrong item

To qualify, you must contact us within 7 days of delivery.

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2. Items Not Eligible for Return

We do not accept returns for:
   •   items marked as final sale
   •   items that have been worn or washed
   •   items with stains, odors, or damage caused after delivery
   •   items returned without original packaging (if applicable)
   •   customized or made-to-order products (if applicable)

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3. How to Request a Return

To request a return, email us at:

📩 itolja@yahoo.com

Include the following:
   •   your full name
   •   your order number
   •   the issue with the product
   •   clear photos of the item (required for damaged/defective claims)

If your return is approved, we will provide return instructions.

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4. Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval or rejection.

If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

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5. Exchanges

If an item is defective or incorrect, ITOLJA may offer an exchange depending on product availability.

If the product is out of stock, a refund may be issued instead.

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6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to:
   •   a damaged item
   •   a defective item
   •   an incorrect item sent by ITOLJA

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7. Late or Missing Refunds

If you have not received your refund after 10 business days:
   •   check your bank account again
   •   contact your credit card company/payment provider
   •   then contact us at itolja@yahoo.com

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8. Contact

For returns and refund support, contact:

ITOLJA
Email: itolja@yahoo.com
Website: https://itolja.com